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bjones314
Participant
June 25, 2020
Answered

Adobe Acrobat DC failed installation

  • June 25, 2020
  • 1 reply
  • 1407 views

I work as an IT admin and regularly have to upgrade users to Acrobat DC from the Reader and I regularly have to deal with the P205 error. Frankly, this is ridiculous and Adobe should be ASHAMED of that error and just how many others have to deal with it. Not ashamed because there's an error (despite it being persistent and ubiquitous); Adobe should be ashamed because their stock price trades at a "modest" $436 DOLLARS PER SHARE - that's how profitable the company is. However, the software is so bad that merely attempting to install it results in an error that Adobe claims is a networking issue (as an IT admin, I can assure you it's not). 

 

Here's hoping a viable and better competitor comes along to compete with Adobe so I can move my enterprise to that and stop using Adobe altogether.

This topic has been closed for replies.
Correct answer SuJoshi

Hello Blair,

I really apologize for the inconvenience caused to you.

The error P205 error comes when there is a network connectivity issue (when CC apps are not able to connect with Adobe servers). There might be a possibility that some of the Adobe network endpoints are blocked on your network which is causing the issue. You can check our help document to check the list of Adobe network endpoints: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html. For the testing, you can try to install the app outside of the campus.

 

You can check this help document which might be able to help you in troubleshooting network issue: https://helpx.adobe.com/in/download-install/kb/common-network-connectivity-issues.html

 

We have a direct download link for the Acrobat which you can use to install it on the user's machine: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html. 

You can also create a managed package from the admin console selecting Acrobat and deploy it on the user's machine.

I hope, the above steps would be able to resolve your issue.

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
June 25, 2020

Hello Blair,

I really apologize for the inconvenience caused to you.

The error P205 error comes when there is a network connectivity issue (when CC apps are not able to connect with Adobe servers). There might be a possibility that some of the Adobe network endpoints are blocked on your network which is causing the issue. You can check our help document to check the list of Adobe network endpoints: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html. For the testing, you can try to install the app outside of the campus.

 

You can check this help document which might be able to help you in troubleshooting network issue: https://helpx.adobe.com/in/download-install/kb/common-network-connectivity-issues.html

 

We have a direct download link for the Acrobat which you can use to install it on the user's machine: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html. 

You can also create a managed package from the admin console selecting Acrobat and deploy it on the user's machine.

I hope, the above steps would be able to resolve your issue.

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