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kpsglobal4201
Participant
August 7, 2017
Question

Adobe Acrobat DC Single Use Activation

  • August 7, 2017
  • 2 replies
  • 1120 views

Ok, I am in need of some guidance on activating my licenses for adobe acrobat DC.

Adobe support can't seem to wrap their heads around this when I call/chat with them but here is the situation. I have a single adobe account that I manage all of my users licenses with. I have bought 4 single Adobe Acrobat DC licenses, 1 adobe acrobat pro DC license and I also have one creative cloud membership all under this account.

What I am running in to is I will install the adobe acrobat dc standalone installer and it takes my license to install it and completes successfully. However when I launch acrobat I wants me to "sign in" to my adobe account. First time I did this was fine didn't care.

However now I am seeing that what is happening is when I "sign in" it is activating it under my creative membership and NOT the single license I inputted. Obviously this becomes an issue after just 2 activations and am having a hard time trying to activate my single licenses. I have tried bypassing the sign on but it just closes the program instead and does not give the option.

I tried running a "trial" install to activate later but cant get past the sign in page.

Does anyone else have this issue?

This topic has been closed for replies.

2 replies

T
Tariq Dar
Legend
August 21, 2017

Hi Alexd,

I checked your account with the email id you are logged-in on Adobe forum. I see you have one CreativeCloud Membership on this account. But I couldn't find any other license registered on this email Id.

If you have four single license serial numbers you can use them and use a different Adobe ID to register the product. Ideally, as Test Screen Name said above these should be volume license. Otherwise, it doesn't make sense why a single user has multiple copies of the same product.

Let us know if you have further questions.

-Tariq Dar.

T
Test Screen Name
Legend
August 10, 2017

I assume these are probably volume licenses; if so I know nothing about how they are managed.

But I'm posting just in case these are retail licenses. If they are " I have a single adobe account that I manage all of my users licenses with" just will not fly. Each user must have their OWN Adobe ID under which it is activated; they are likely to need the password too. You cannot aggregate retail licenses or delegate their use.

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