Adobe Acrobat does not launch anymore after update to 11.0.9
After updating our clients from Adobe Acrobat 11.0.8 to Adobe Acrobat 11.0.9, we are experience the following issue:
- Mouse cursor flickers, focus is being 'stealed' from active window approx. every 1s.
- Acobrat.exe shows up in task manager, immediately exits again and is being restarted constantly.
- Windows event log has no entries regarding application crashes.
- Various files such as "amt3.log", "oobelib.log" and many instances of "pdapp*.log" appear in user's temp directory.
- No *.swidtag file exists for Adobe Acrobat Pro XI in "C:\ProgramData\regid.1986-12.com.adobe" (is this normal behavior for this product?)
- amt3.log logs the following line: "AMT: Licensing has been refused. Application must exit."
These symptoms usually appear approx 1 day after the product has been upgraded. Immediately after the update the application launched successfully.
Adobe Acrobat 11 has been customized using "Adobe Customization Wizard 11" and internally deployed using our internal software distribution.
We're using this approach since years now and never had an issue until 11.0.9.
I applied the acrofix.exe from Doesn't launch after 30 days | Installed as part of a CS6 suite to my computer (return code 7). Afterwards, Adobe.exe sometimes did not restart endlessly (does not steal focus) but still does not launch. Reinstalling Adobe Acrobat does not resolve the problem.
According to the logs and activity seen with procmon I suspect an activation/licensing issue. We're running a volume license, our customer id is 53580937.
The contract just has been renewed.
Could someone from Adobe please check our licensing status or whether the serial numbers have been changed?
The issue is somewhat urgent as we cannot deploy 11.0.9 to our users to fix the security issues.
Any help is appreciated.
Best regards,
Nik
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