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Participant
January 3, 2023
Question

Adobe Acrobat Group Administrators

  • January 3, 2023
  • 2 replies
  • 418 views

I have two users that have been designated administrators for adding users to our Acrobat group.  However, when they add a user, the screen never prompts them to complete the addition of the user.  They can add the email address, but the fields to add the individual's first and last names never pops up.  

 

Their accounts as admins look to be set correctly (when compared to mine and I have no issues).  Has anyone see an issue like this with group administrators?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
January 3, 2023

I have no experience with group administrators as we have Teams and administration tasks are not that finely separated. But I know that you can't change the name of users afterwards, and that they (the users) need to do that in their account at https://account.adobe.com. Is it certain that the users invited to Acrobat are new users?

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
January 3, 2023

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html