Adobe Acrobat "missing redaction capability" via Citrix Session only

Our firm is having an Adobe Acrobat "missing redaction capability" via Citrix Session only issue.

Most of the firm uses Adobe Acrobat X (PRO), some users use Adobe Acrobat Standard (which does NOT have redaction capability).

When Acrobat PRO users remotely access the network via Citrix they don't have redaction capabilities.  My engineer re-installed Acrobat Pro on the Citrix server yesterday and it seemed to work.  He checked many things including Group Policies.  Today I tested it and it worked fine Citrixed in as myself, but failed Citrixed in as another Acrobat Pro user.

This is a maddening problem.

Any suggestions?

Thanks so much for your input.  It is greatly appreciated.citrix​Acrobat​Knowledge Base​