Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus still billed even after cancelling trial

Thank you for posting, Liliosh.

I am sorry for any confusion you and your wife have encountered with managing their commitments to Adobe. I am sorry that neither of you found our services more valuable.

You currently have three active subscriptions, two of which were started yesterday, and a third that has been active for almost a year. All of the plans are still active, Liliosh. You partially completed the self-cancel process listed at https://adobe.ly/3SXBTGd, for one subscription, but it has not yet been completed.

I recommend you use a different web browser or device to self-cancel any unneeded subscriptions from your account, Liliosh. Refunds for the two new subscriptions will be processed automatically and will take up to 14 days.

For the third subscription, you will maintain access for the remainder of the month, which has already been purchased. For more information on the cancellation and refund process, see https://adobe.ly/3SlxQU8.

Please update this public discussion thread if you have any additional questions, Liliosh. ^JW