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Apollo+PP
Participant
August 3, 2026
Question

Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus Team trial still billed even after cancelling

  • August 3, 2026
  • 4 replies
  • 15 views

I cancelled bot the Pro & AI Assistant trials on the 27th of July and received emails confirming the cancellations, but to today (August 3rd) I have been billed for live subscriptions. Can I get a refund please?

Many thanks

Anne Taylor (Apollo Paraplanning)

    4 replies

    kglad
    Community Expert
    Community Expert
    August 3, 2026

    check your account, https://account.adobe.com

     

    does it show any subscriptions?

     

    p.s. assuming you posted in the wrong forum and do not have a teams/enterprise subscription.

    Apollo+PP
    Apollo+PPAuthor
    Participant
    August 3, 2026

    Yes 2 active subscriptions and apologies if in wrong forum

     

    Apollo+PP
    Apollo+PPAuthor
    Participant
    August 3, 2026

    It shows Adobe for Enterprise