Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus Team trial still billed even after cancelling

Hi ​@Apollo+PP ,

Thank you for reaching out, and we're sorry for the trouble here. Being billed for live subscriptions after you cancelled and received confirmation emails is understandably frustrating, and we'd like to help get this sorted.

To clarify what you're seeing: you cancelled both the Acrobat Pro and AI Assistant trials on July 27th and received emails confirming those cancellations, but you were then billed on August 3rd, and your account still shows two active subscriptions under Adobe for Enterprise.

Please open a case with our support team through the Admin Console > Support. The screenshots you've shared are helpful, and when you reach out, please also have your cancellation confirmation emails from July 27th ready, along with the date and amount of the August 3rd charge, so the team can match everything up quickly. Assistance in such situations requires verification and validation of personal and organizational details, which necessitates that users or admins contact support directly.
 

Please let us know once you've done this and we'll be glad to follow up.

Thanks,
^AV