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nance877
Participant
March 3, 2020
Answered

Adobe Acrobat Pro DC - can't merge files

  • March 3, 2020
  • 2 replies
  • 2838 views

Hello,

Today I purchased Adobe Acrobat Pro DC so I could merge PDF's.  I am trying to combine files but keep getting the error message - No PDF file was created because Adobe Acrobat encountered an unidentified error.

Please help!!

 

This topic has been closed for replies.
Correct answer SuJoshi

This help document might be able to troubleshoot your issue: https://helpx.adobe.com/acrobat/kb/unable-to-combine-docx-file-using-Acrobat-getting-unidentified-error-message.html.

2 replies

andrebGFA
andrebGFA
Participant
May 13, 2020

I fixed my problem by goning into the Windows Registry Editor. Go to "HKEY_CLASSES_ROOT" and click on the file extension ".docx"

Click on default and change it to "Word.Document.8"

This sorted my problem for combining .docx file.

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
March 4, 2020

This help document might be able to troubleshoot your issue: https://helpx.adobe.com/acrobat/kb/unable-to-combine-docx-file-using-Acrobat-getting-unidentified-error-message.html.

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