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nance877
Participant
March 3, 2020
Answered

Adobe Acrobat Pro DC - can't merge files

Hello,

Today I purchased Adobe Acrobat Pro DC so I could merge PDF's.  I am trying to combine files but keep getting the error message - No PDF file was created because Adobe Acrobat encountered an unidentified error.

Please help!!

 

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SuJoshiCorrect answer
Community Manager
March 4, 2020

This help document might be able to troubleshoot your issue: https://helpx.adobe.com/acrobat/kb/unable-to-combine-docx-file-using-Acrobat-getting-unidentified-error-message.html.

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2 replies

andrebGFA
andrebGFA
Participant
May 13, 2020

I fixed my problem by goning into the Windows Registry Editor. Go to "HKEY_CLASSES_ROOT" and click on the file extension ".docx"

Click on default and change it to "Word.Document.8"

This sorted my problem for combining .docx file.

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
March 4, 2020

This help document might be able to troubleshoot your issue: https://helpx.adobe.com/acrobat/kb/unable-to-combine-docx-file-using-Acrobat-getting-unidentified-error-message.html.

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