Participant

Answered

Adobe Acrobat Pro DC - Error Message

Forum|Forum|8 years ago
January 22, 2018
1 reply
3285 views

The installation gets to 30% then this error message: Acrobat installer encountered an unexpected download issue. We will keep trying but if the issue continues, please contact Adobe support. I'm running as admin and still nothing.

We are on a "subscription" type account where we manage the Adobe CC by assigning a product to a user, then the user gets an email with a link to download the product, which in this case is Adobe Acrobat Pro DC.

Any ideas?

Thanks in advance!

This topic has been closed for replies.

Correct answer alisterblack

Hi,

Does the error occur when the user clicks the link to download? Or are they downloading via the Creative Cloud Desktop App?

Please check that your firewall is not blocking required endpoints at Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

alisterblackCorrect answer

Inspiring

Hi,

Does the error occur when the user clicks the link to download? Or are they downloading via the Creative Cloud Desktop App?

Please check that your firewall is not blocking required endpoints at Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

uldis!

Participant

I have same problem on Windows 10. It worked previously on Windows 7. Outgoing connections are not blocked. Incoming I can not influence, but there should'nt be a need for such.

PS C:\Windows\System32\WindowsPowerShell\v1.0> nslookup www.adobe.com

**************************************

Non-authoritative answer:

Name: e7933.dscb.akamaiedge.net

Addresses: 2a02:26f0:ac:19e::1efd

2a02:26f0:ac:186::1efd

104.123.145.129

Aliases: www.adobe.com

china-www.adobe.com.edgekey.net

china-www.adobe.com.edgekey.net.globalredir.akadns.net

PS C:\Windows\System32\WindowsPowerShell\v1.0> nslookup www.acrobat.com

**************************************

Non-authoritative answer:

Name: e6477.g.akamaiedge.net

Address: 104.75.56.110

Aliases: www.acrobat.com

wildcard.acrobat.com.edgekey.net

How do I get it downloaded? Don't you have a normal package, which can be directly downloaded or provided through my corporate network without any fancy, borked downloaders?

alisterblack

Inspiring

Hi,

Yes, there are direct downloads of Acrobat installers available.

Acrobat Pro Classic – this will require serial number. https://helpx.adobe.com/acrobat/kb/acrobat-dc-classic-downloads.html

Acrobat Pro Continuous – this will require named user sign-in. https://helpx.adobe.com/ie/acrobat/kb/acrobat-dc-downloads.html

More here: https://www.adobe.com/devnet-docs/acrobatetk/index.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.