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M_Forbes
Participating Frequently
June 29, 2016
Answered

Adobe Acrobat Professional XI closing on its own

  • June 29, 2016
  • 1 reply
  • 1569 views

We have a Windows Citrix XenDesktop environment where we have Adobe Acrobat Professional XI installed.  Users are currently experiencing documents closing on their own.  Users are opening documents, they stay open for about a minute, then the documents are closing on their own.  Any ideas on what may be causing this?

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Correct answer Yatin

Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

1 reply

Y
YatinCorrect answer
Participating Frequently
June 30, 2016

Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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