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M_Forbes
Participating Frequently
Jun 29, 2016 5:23 PM UTC
Answered

Adobe Acrobat Professional XI closing on its own

We have a Windows Citrix XenDesktop environment where we have Adobe Acrobat Professional XI installed.  Users are currently experiencing documents closing on their own.  Users are opening documents, they stay open for about a minute, then the documents are closing on their own.  Any ideas on what may be causing this?

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YatinCorrect answer
Participating Frequently
Jun 30, 2016 5:32 AM UTC

Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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1 reply

YatinCorrect answer
Participating Frequently
Jun 30, 2016 5:32 AM UTC

Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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