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lav.vi
Participant
Nov 21, 2023 9:55 PM UTC
Question

Adobe Acrobat prompting for serial number with an enterprise license?

Does anyone else have issues with Adobe Acrobat where it will prompt some users with a serial number? We have an enterprise license and it seems like the only way to fix is to uninstall and reinstall CC but that takes about 30 mins. Verified that the user does have a license, it is the same deployment as a working user, and the verison is the latest.

 

I have tried the "IsEnglenabled" registry "fix" and that only works some of time. The chat support suggests uninstall and reinstall but seems kind of odd they don't have a fix. Any insight would be helpful

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    7 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 23, 2023 1:44 AM UTC

    do other adobe apps work without issue from users having acrobat problems?

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    lav.viAuthor
    Participant
    Nov 28, 2023 8:24 PM UTC

    That's a good question. Most users experiencing this acrobat problem only use acrobat. They do not have any of the other apps installed.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 29, 2023 3:16 AM UTC

    are these users that have had older (perpetually) licensed acrobat versions on their computer?

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