Adobe Acrobat Reader DC - Crash on launch

Question

DOWNLOADED FILE:  AcroRdrDC1502020039_en_US.exeOPERATING SYSTEM:  Windows 10 Enterprise (amd64), Windows 8.1 Enterprise (amd64), Windows 7 Enterprise SP1 (amd64)The installer includes both the primary MSI (acroread.msi, version 15.007.20033) as well as an update MSI (acrordrdcupd1502020039.msp, version 15.020.20039), which install without error or issue. However, following the install, any attempt to launch Reader results in an error and prevents Reader from launching. The error text in question is...Faulting application name: AcroRd32.exe, version 15.7.20033.2203, time stamp: 0x5507d7daFaulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000Exception code: 0xc0000005Fault offset: 0x00a77b54Faulting process id: 0x38cFaulting application start time: 0x01d254a00b91a4f1Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: unknownReport Id: 4970351d-c093-11e6-b90c-005056b6541fIf I decompress the aforementioned downloaded EXE and install the aforementioned MSI without updating with the aforementioned MSP, Reader appears to function without error or issue. Decompressed files look like this...abcpy.iniAcroRdrDCUpd1502020039.mspAcroRead.msiData1.cabsetup.exesetup.iniPlease advise.Thanx.

Adorobat · Answer

Hi stmasi,I am sorry for the delay in response. Could you please try installing the latest patch from the following link and see if Reader still crashes when launched: Overview — Acrobat and Adobe Reader Release Notes Thank You,Shivam

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