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epic_Wave30fd
Participant
September 17, 2026
Answered

Adobe Acrobat Sign - How can I add "Workflow' feature on my account?

  • September 17, 2026
  • 3 replies
  • 40 views

I wanted to create a reusable workflow but I don’t have that feature on my account. See screenshot below. What do i do? Is this because it’s not included in my licence? Thank you for those can help.

 

    Correct answer Tariq Ahmad Dar

    Hi @epic_Wave30fd,


    Thanks for reaching out.
    If you/your organization has an Acrobat Sign enterprise plan, the Workflow Designer is supported, so the reason you cannot create a reusable workflow is a permission setting rather than something missing from your license.


    By default, creating custom workflows is limited to account and group administrators. There is an optional setting an admin can enable that lets non-admin users create their own workflows, and until that is switched on, the Custom Workflows creation option does not appear even though the Workflows tab itself is visible, which is what you are seeing.


    The next step sits with your Acrobat Sign account or group admin. They would go to Global Settings > Custom Send Workflows and enable user-level workflow creation (and workflow sharing, if they want you to share workflows with your group). The controls are documented here for their reference: https://adobe.ly/4dHyJxS


    Let us know if you have further questions.



    ~Tariq

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 18, 2026

    are you admin of a teams or enterprise subscription?

    epic_Wave30fdAuthor
    Participant
    September 18, 2026

    No, I’m not an admin and I am not sure whether my subscription is a teams or enterprise subscription. 

    Community Manager
    Tariq Ahmad DarCommunity ManagerCorrect answer
    Community Manager
    September 18, 2026

    Hi @epic_Wave30fd,


    Thanks for reaching out.
    If you/your organization has an Acrobat Sign enterprise plan, the Workflow Designer is supported, so the reason you cannot create a reusable workflow is a permission setting rather than something missing from your license.


    By default, creating custom workflows is limited to account and group administrators. There is an optional setting an admin can enable that lets non-admin users create their own workflows, and until that is switched on, the Custom Workflows creation option does not appear even though the Workflows tab itself is visible, which is what you are seeing.


    The next step sits with your Acrobat Sign account or group admin. They would go to Global Settings > Custom Send Workflows and enable user-level workflow creation (and workflow sharing, if they want you to share workflows with your group). The controls are documented here for their reference: https://adobe.ly/4dHyJxS


    Let us know if you have further questions.



    ~Tariq

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