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Cory24599034k9m0
Participant
Jan 23, 2023 1:10 PM UTC
Answered

Adobe Admin

I am unable to access the admin console because of a certificate error. How do I update the certificate if I no longer have acess to the admin console? 

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Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
Jan 23, 2023 2:43 PM UTC

@Cory24599034k9m0 I believe the only way possible is to remove you as Federated ID and then add you again to your console as Adobe ID so you can log in and change the certificate. If you have any Admin with Adobe or Business ID. He/she can also log in and make the changes.

We also recommend keeping someone with Adobe ID as an Admin so that the console will be available in case of SSO issues.

I will be sending you an email to confirm a few details about your user account.

 

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2 replies

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
Jan 23, 2023 2:43 PM UTC

@Cory24599034k9m0 I believe the only way possible is to remove you as Federated ID and then add you again to your console as Adobe ID so you can log in and change the certificate. If you have any Admin with Adobe or Business ID. He/she can also log in and make the changes.

We also recommend keeping someone with Adobe ID as an Admin so that the console will be available in case of SSO issues.

I will be sending you an email to confirm a few details about your user account.

 

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