Adobe Admin Account Error. Tenant's account is disabled and will not re-enable without

Question

Hello, I am having an error on my Adobe Admin Console under my tenant's account stating the following: "We couldn't process payment on this account. Please contact customer support. Payment must be received within the next 90 days to keep you account active. Until then, you won't be able to add new licenses or assign existing licenses."
 
We have updated and completed the new payment. I have attempted to contact the chat, but it was forced "
While this conversation has ended, feel free to come back anytime you need help."
There is also no contact email that I can use for our issue.
This is our only option. Please help
 
[moderator moved from the Acrobat forum]

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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