Adobe admin panel and licenses etc

Question

From Micah at Adobe MAX Just a suggestion. If you’re gonna provide teams admin with an admin panel and licensing options and the ability to buy, it seems archaic to make them speak with a representative, Account Manager, to actually control their account. No other company that we use software wise works this way for us. We only have maybe 40 users so it doesn’t really make sense for us to have to go through a lengthy, licensing and purchasing negotiation process. Just a thought thanks.

Tariq Ahmad Dar · Answer

Hi Micah,Thanks for the detailed feedback, and especially for taking the time to share it. You’re right that this isn’t one-size-fits-all: if your Teams plan was purchased directly through https://adobe.ly/4AlhlYM, you should actually be able to add licenses yourself anytime within your renewal window from Admin Console > Buy more, no rep required. Reference: Add products and licensesA rep or Account Manager comes into play for plans purchased through a reseller or the VIP Marketplace, or for changes made outside the renewal window. Reference:VIP license management for Teams.And I think you have purchased your plan through a reseller. Could you confirm which of those applies to your account? That’ll tell us whether what you’re hitting is expected behavior for your purchase type, or something we should flag as a genuine gap for a 40-seat team. Either way, we’re sharing this feedback with the team that owns the self-service purchasing experience.Thanks again for raising it.Best,Tariq

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.