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Éric24331218p2gr
Participant
Jul 5, 2024 4:16 PM UTC
Answered

Adobe AI chat say i don't have a subscription so i can't talk to a humain???

Hi all,

 

I want to download After effect 2021 and i read on a forum to contact support and they give you a link for it. Nice! But when i chat with support (AI) and ask for an Agent, it tell me i don't have an active adobe subscription?

 

I'm working for a company and the plan is with them, do i need to ask the admin to contact the support for me or is there a way for me to do it by myself?

 

Thanks!

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Bani Verma
Bani VermaCorrect answer
Legend
Jul 8, 2024 6:29 AM UTC

Hi there, 

 

Yes, your Admin needs to contact support for technical issues. It would be helpful if you can share the error message you are getting, we can take a look and help. 

 

Thanks,

B.V

 

View reply

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
Jul 8, 2024 6:29 AM UTC

Hi there, 

 

Yes, your Admin needs to contact support for technical issues. It would be helpful if you can share the error message you are getting, we can take a look and help. 

 

Thanks,

B.V

 

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