Skip to main content
MacPhobic
MacPhobic
Inspiring
July 22, 2016
Question

Adobe Application Manager is missing or damaged

  • July 22, 2016
  • 2 replies
  • 3707 views

When we try to launch Updates from the Help menu from any of our CC Web Design apps on our Mac workstations we get the following error:

How do we fix? Thanks!

    This topic has been closed for replies.

    2 replies

    Ric5
    Ric5
    Inspiring
    August 15, 2016

    harpercollins and others...

    I just heard back from the tech at Adobe and this was confirmed as a bug that they are working on. There are a number of tickets opened on this. They expect a fix and promised to let me know when it comes out. (He didn't say so directly, but it sounded like it's something that is getting fixed on their end and not something we'll have to take action on.)

    (And if anybody found this helpful, I'd be grateful for the Helpful points or at least a Like. Getting by second bar of credibility was really exciting.)

    Ric5
    Ric5
    Inspiring
    July 25, 2016

    Usually, reinstalling the AAM from the download will fix this for us.

    Ric

    MacPhobic
    MacPhobicAuthor
    Inspiring
    July 31, 2016

    Didn't work. What else you got?

    Ric5
    Ric5
    Inspiring
    August 1, 2016

    Not much, HC. I now have a problem where a package I built with updates enabled (but not the Desktop App) that's not running updates. I select the item in the Help menu (not grayed out) but nothing happens. A reinstall of AAM did not help me either. I'm going to have to call this one in. I'll post if I learn anything.

    Good luck!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices