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PatrickS.
Known Participant
January 22, 2025
Question

Adobe AUSST - Latest Photoshop Update (v26.2) fails

  • January 22, 2025
  • 1 reply
  • 1529 views

Hello,

we use an internal update server to provide the latest Adobe updates to our users. 

After learning about the security vulnerability in the earlier versions, I downloaded the latest updates last week. On Monday I tried to install the new version but was shown the following message:

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop26-de_DE_x64 Version: 26.3.0.2893). Error code: '125' 
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.

 

The message makes sense because CC Desktop tries to install Photoshop 26.3.0.2893 but on our server there is only the folder for v26.2.0.140

I started a new fresh download with AUSST again yesterday but the issue still occurs. 

All other apps could be updated without any problems, the problem only exists with the latest Photoshop version. Older versions of Photoshop can be installed as well. 

Does anyone have a similar problem?

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 22, 2025

Hi @PatrickS.,

Thank you for reaching out and providing details regarding the issue. Based on the error logs and your description, it seems the latest Photoshop update isn’t syncing properly with your AUSST server. Below are some potential troubleshooting steps to help resolve this:

 

Error 125 occurs when AUSST is unable to reach Adobe servers. Check the internet connectivity and firewall settings, and then try again.

Verify Update Synchronization: Ensure that AUSST is configured correctly to sync with Adobe servers.
Manually Trigger a Full Sync: Use the following command to perform a full synchronization of all updates:

AdobeUpdateServerSetupTool --root="c:\inetpub\wwwroot\updates" --fresh

This will ensure all the latest updates are downloaded to your server.
Check Folder Permissions: Verify that the AUSST folders (e.g., for Photoshop updates) have properly read/write permissions.

 

Additional Documentation
For more detailed troubleshooting, including analyzing log files, please refer to the following guide:
Adobe AUSST Troubleshooting.

Note on Version Discrepancy
The error snip indicates a package download attempt for AdobePhotoshop26-de_DE_x64 Version: 26.3.0.2893. However, the current release version of Photoshop 2024 (desktop) is 26.2. Please double-check this discrepancy to ensure you are attempting to sync the correct version. More details on the latest versions can be found here: Photoshop Updates.

Could you share the log files for the specific error, if possible? This will help us provide more targeted assistance.

Looking forward to your response.

 

Regards,
^AN

M
michaelaa38536400
Participant
January 22, 2025

Hi @Anshul_Nautiyal!

Thank you for you response. 

Is there a difference between "adobe_update_server_setup_tool.exe --sync --full" and "AdobeUpdateServerSetupTool.exe --root="X:\inetpub\wwwroot\updates" --incremental" ? 

The second command is the one I usually use to download the updates and I also tried this one yesterday.

 

The whole error message I get is: 

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 27 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop26-de_DE_x64 Version: 26.3.0.2893). Error code: '125' 
ERROR: Path:C:\adobeTemp already exists
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
WARN: No open ZIP file to close
WARN: Failed to close the currently open file in the ZIP archive.
WARN: Failed to close the ZIP archive.
-------------------------------------------------------------------------------------

 

As you see in the following screenshot, my CC Desktop App shows "Photoshop v26.2" as a new update. But the error still says it tries to download 26.3... which is the next Beta version I guess.

 

There should not be a problem with the user permissions as I can install other versions of Photoshop and all other applications without any issue.

 

As seen in the next Screenshot, these are the versions downloaded via setup_tool.exe

I think there is an issue with the config file that is responsible to tell the Desktop App which file to download, but I don't know where to find this file.

 

Which specific log files would you like to get?


Best regards, Patrick

 

P
PatrickS.Author
Known Participant
January 22, 2025

I used the wrong account to respond, this answer is from my issue!

Best regards, Patrick

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