Adobe Captivate license exceeded maximum number of machines

Hi,

My machine was updated from Win XP to Win 7 and it seems the Adobe Captivate license from the old version was not deactivated. I am trying to install the application now that I have Win 7 but I am receiving an message that says the license has exceeded the maximum number of users/machine. I tried clicking the option that says "I already deactivated the application from the other machine." but it does not work.

Let me know what I can do to activate the license.

Thank you,

Wendel