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carlsunder01
Participating Frequently
June 24, 2016
Answered

Adobe CC 2015.5 does not include Visual C++ Redist, so I get errors on startup

  • June 24, 2016
  • 1 reply
  • 1902 views

Win 7 x64

Using package created with newest Creative Cloud Packager (freshly downloaded from licensing.adobe.com)

Recreated the problem on 3 computers.

The suite I built installs fine, but then upon launching of any Adobe program, the error:

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.  Try reinstalling the program to fix this problem."

A little googling lead me here:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

After I install that the problem goes away.

So my question...  Is this a known issue, and can I just install that from the Microsoft site and be okay?  Any lingering affects I may not see right away but that could be an issue for users later?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer alisterblack

    Installing directly from Microsoft is fine.

    See our document on this error:

    Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 28, 2016

    Installing directly from Microsoft is fine.

    See our document on this error:

    Error :api-ms-win-crt-runtime-l1-1-0.dll is missing