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carlsunder01
Participating Frequently
June 24, 2016
Answered

Adobe CC 2015.5 does not include Visual C++ Redist, so I get errors on startup

  • June 24, 2016
  • 1 reply
  • 1902 views

Win 7 x64

Using package created with newest Creative Cloud Packager (freshly downloaded from licensing.adobe.com)

Recreated the problem on 3 computers.

The suite I built installs fine, but then upon launching of any Adobe program, the error:

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.  Try reinstalling the program to fix this problem."

A little googling lead me here:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

After I install that the problem goes away.

So my question...  Is this a known issue, and can I just install that from the Microsoft site and be okay?  Any lingering affects I may not see right away but that could be an issue for users later?

    This topic has been closed for replies.
    Correct answer alisterblack

    Installing directly from Microsoft is fine.

    See our document on this error:

    Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 28, 2016

    Installing directly from Microsoft is fine.

    See our document on this error:

    Error :api-ms-win-crt-runtime-l1-1-0.dll is missing