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Luis_hernandez_browardsch
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November 27, 2017
Answered

Adobe CC 2017 Not Installing Exit Code 24

  • November 27, 2017
  • 1 reply
  • 562 views

I have been trying for the life of me to get this figured out and still have not found out why the installation keeps failing. Here is the PDApp log.

11/27/17 11:25:43:666 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 920 | Build Version - 1.13.0.59

11/27/17 11:25:43:666 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 920 | Logging Level verbosity Set  to 4

11/27/17 11:25:43:666 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 920 | Executing immediate custom action for install mode.

11/27/17 11:25:43:666 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 920 | The CustomActionData string is : mode=install;sourceDir=D:\AdobeCC\Indesign_CC_2018\Build\;installDir=;origDB=D:\AdobeCC\Indesign_CC_2018\Build\Indesign_CC_2018.msi;installLang=

11/27/17 11:25:43:666 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 920 | Successfully executed the immediate custom action for install mode .

11/27/17 11:25:46:403 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Build Version - 1.13.0.59

11/27/17 11:25:46:403 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Logging Level verbosity Set  to 4

11/27/17 11:25:46:403 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Executing the deferred custom action.

11/27/17 11:25:46:406 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Obtained the following as CustomActionData

11/27/17 11:25:46:406 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | (mode=install;sourceDir=D:\AdobeCC\Indesign_CC_2018\Build\;installDir=;origDB=D:\AdobeCC\Indesign_CC_2018\Build\Indesign_CC_2018.msi;installLang=)

11/27/17 11:25:46:406 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | (mode=install;sourceDir=D:\AdobeCC\Indesign_CC_2018\Build\;installDir=;origDB=D:\AdobeCC\Indesign_CC_2018\Build\Indesign_CC_2018.msi;installLang=)

11/27/17 11:25:46:406 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Original database path is : D:\AdobeCC\Indesign_CC_2018\Build\Indesign_CC_2018.msi

11/27/17 11:25:46:415 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | OptionXML saved at location :: C:\Users\P00107~1\AppData\Local\Temp\{B9DF0E4A-4A9B-42C7-8974-E2296E1DAF0C}\\{77EBBEB9-EE2F-4630-9EA2-BE212F952DD5}

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Build Version - 1.13.0.59

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Logging Level verbosity Set  to 4

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | CustomAction Parameters obtained...

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 |  optXMLPath :: C:\Users\P00107~1\AppData\Local\Temp\{B9DF0E4A-4A9B-42C7-8974-E2296E1DAF0C}\\{77EBBEB9-EE2F-4630-9EA2-BE212F952DD5}

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 |  setupBasePath :: D:\AdobeCC\Indesign_CC_2018\Build\

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 |  installDirPath ::

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 |  installLang ::

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Initializing Custom Action Data from parameters

11/27/17 11:25:46:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Provisioning Tool path is (C:\Users\P00107~1\AppData\Local\Temp\{B9DF0E4A-4A9B-42C7-8974-E2296E1DAF0C}\\{565BEBB8-206E-4A4C-8B15-49C48558F559}).

11/27/17 11:25:46:561 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Starting to run the custom action for install mode

11/27/17 11:25:46:561 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | STEP 1: Starting to parse Option XML.

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Latest AAM version with the package is (4.3.0.256)...

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Install language fallback contains following languages :

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 |     (en_US)

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Self-Update BootStrapper Relative Path doesn't exist.

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | RemoteUpdateManager deploy Path doesn't exist.

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | No of updates found (0).

11/27/17 11:25:46:567 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | No of HD products found (4).

11/27/17 11:25:46:567 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Failed to get value for conflicting processes...

11/27/17 11:25:46:567 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...

11/27/17 11:25:46:569 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Failed to get value for conflicting processes...

11/27/17 11:25:46:569 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...

11/27/17 11:25:46:573 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Failed to get value for conflicting processes...

11/27/17 11:25:46:573 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...

11/27/17 11:25:46:575 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Custom deployment path doesnt exist in options XML

11/27/17 11:25:46:593 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Found the AppsPanel attribute info (false)

11/27/17 11:25:46:593 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Found the AdminPrivilege attribute info (false)

11/27/17 11:25:46:593 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Number of Medias found = 0

11/27/17 11:25:46:593 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Deployment Manager is running in Install Mode.

11/27/17 11:25:46:593 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | STEP 2: Starting to launch ASU AAM.

11/27/17 11:25:46:593 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Bootstrapper launch location is :: D:\AdobeCC\Indesign_CC_2018\Build\ASU\Set-up.dat

11/27/17 11:25:47:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Build Version - 1.13.0.59

11/27/17 11:25:47:648 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | Logging Level verbosity Set  to 4

11/27/17 11:25:47:648 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | The Bootstrapper Process return code is (24).Stopping the installation process.

11/27/17 11:25:47:653 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Build Version - 10.0.0.130

11/27/17 11:25:47:653 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Logging Level verbosity Set  to 4

11/27/17 11:25:47:654 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | Schema version and schema compatibility version are same or greater than current

11/27/17 11:25:47:791 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/27/17 11:25:47:791 | [INFO] |  | ASU | OPM | OPM |  |  | 4832 | No Record found for the input fields in opm_getValueForKey

11/27/17 11:25:47:844 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 4832 | The output of process received  in execWithOutput :

Microsoft Windows [Version 10.0.15063]

11/27/17 11:25:47:849 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4832 | Event Guid generated is: '36d6113b-c502-401d-b532-bf92d9e13f00'

11/27/17 11:25:48:040 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 2168 | HTTP Request Status code 200.

11/27/17 11:25:48:041 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 4832 | The http request returned HTTP_Status:0 HttpCommunicator error:0

11/27/17 11:25:48:042 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4832 | Waiting for the async thread to get the task completed

11/27/17 11:25:48:042 | [INFO] |  | ASU | DeploymentManager |  |  |  | 1268 | Async thread is completed. Now exiting from function.

11/27/17 11:25:48:076 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4832 | The install workflow is terminating.

    This topic has been closed for replies.
    Correct answer rpandita

    Hi Luis.hernandez.browardsch ,

    Exit code: 24 User canceled out of install/uninstall/reinstall, The installation was canceled.

    Restart the machine and

    ~Rohit

    1 reply

    rpandita
    rpanditaCorrect answer
    Inspiring
    December 5, 2017

    Hi Luis.hernandez.browardsch ,

    Exit code: 24 User canceled out of install/uninstall/reinstall, The installation was canceled.

    Restart the machine and

    ~Rohit

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