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michaell81509424
Participant
January 8, 2018
Answered

Adobe CC 2018 installer fails at Spark and uninstalls everything. How can I deselect this program?

  • January 8, 2018
  • 2 replies
  • 3175 views

At first, my installer (deployed on Windows 7 64 bit) was failing and uninstalling when it hit Adobe Dimensions, which requires Win10. I created a new installer without that and it carried on almost to completion.

This time the pdapp.log seems to show that Sprk is the problem installer, but I cannot find anywhere to deselect it from the list of programs to bundle in the Creative Cloud packager.

Any suggestions?

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Correct answer rpandita
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2 replies

rpandita
Inspiring
January 9, 2018

Hi michaell81509424 ,

Can you possibly run the log collector tool and share the results with us.

Log Collector Tool

~Rohit

michaell81509424
Participant
January 9, 2018

I will, thank you, but it will need to be later today.

michaell81509424
Participant
January 9, 2018
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kglad
Community Expert
Community Expert
January 8, 2018