Adobe CC cloud desktop reporting Acrobat DC as upto date when really 3 month out

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We have Adobe CC cloud desktop app installed on users machines and then CC desktop app is reporting Acrobat DC as upto date when really 3 months of patches are missing even if i check for updates manually it says its upto date

we wantr CC dekstop app to handle all updates for users as it auto installs without user interaction.

out side of cc dekstop if i mnaually change the reg i can check for updates and it installs.

is there a reason why we cant do this via CC desktop app.

App installs and updates

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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pauloa60808878Author

Participant

yes i am

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Kalvyn Rasquinha

Community Manager

Hi @pauloa60808878, unfortunately this is expected behavior in the Creative Cloud desktop app given how Acrobat's updates are done differently from products in Creative Cloud. I'm checking with the team on how we can improve this.

In the interim, in Acrobat's Preferences dialog, there should be a section called "Updater" which has a checkbox to automatically install updates.

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kglad

Community Expert

are you the admin of a teams or enterprise subscription?

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