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ArthurAntonides
Participant
Mar 8, 2021 10:43 AM UTC
Answered

Adobe CC Desktop keeps crashing, white screen.

Hi,

 

For several days I'm plaged by Adobe Crective Cloud for Desktop that won't start-up. When I open it, a white screen apears and it looks like it keeps on rebooting and rebooting and rebooting, because I keep seeing that the program is loading and the log in window keeps refreshing with a new picture like every second. After give or take 20 times, the window just closes and I can start all over again, with the same result.

 

This is very frustrating, because all apps are controlled from the Adobe CC Desktop tool, and seeing as I can't get in, I can't manage all other apps. For instance, I'd like to install a older version of Photoshop because for some reason the newest version won't work on my PC, but an older version workd perfectly. But I can't downgrade to an older version, because to do that, I need access to Adobe CC Desktop.

 

Please help me out, seeing as I already tried to uninstall CC Desktop several times, but the same thing keeps happening.

 

Thank you.

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ArthurAntonidesCorrect answer
Participant
Mar 11, 2021 10:14 AM UTC

The problem is solved!! After chatting with someone from Adobe and letting them look with me on my PC, it turned out I was running an out-dated version of Windows 10. After I updated this (it took the whole night), Adobe CC Desktop worked like a charm!

 

So to all who experience the same problems: check you Windows version and maker sure it is up to date.

 

Thanks for all the help guys.

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6 replies

ArthurAntonidesAuthorCorrect answer
Participant
Mar 11, 2021 10:14 AM UTC

The problem is solved!! After chatting with someone from Adobe and letting them look with me on my PC, it turned out I was running an out-dated version of Windows 10. After I updated this (it took the whole night), Adobe CC Desktop worked like a charm!

 

So to all who experience the same problems: check you Windows version and maker sure it is up to date.

 

Thanks for all the help guys.

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    Mar 8, 2021 11:49 AM UTC

    Please take a look here: Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel. (adobe.com)

     

     

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      ArthurAntonidesAuthor
      Participant
      Mar 8, 2021 1:38 PM UTC

      Hi Axel Matt,

       

      Thank you, but this didn't help unfortunately. I deleted all the files in the OOBE-folder, did a restart and when I open the Adobe CC Desktop again, the same thing happens. 

       

      It is so weird, because I also tried uninstalling the entire app, which should mean that all files, folders and programs are deleted from my computer. If I then do a new install, the same problewm shouldn't appear, but it does.

       

      I hope someone has the solution for me.

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      ArthurAntonidesAuthor
      Participant
      Mar 8, 2021 2:03 PM UTC

      I even tried the CC Cleaner Tool, but even thát didn't help. With this I completely erased all traces of Adobe CC from my computer, reinstalled it and stíll I get the exact same problem: Adobe CC Desktop boots up, keeps loading, i looks like it keeps on booting up again and again and after 1 minute, it crashes and closes. Very, very frustrating...

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