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Adobe CC fails

Forum|Forum|9 years ago
September 19, 2016
2 replies
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Hello there. I am trying through Adobe Creative Packager to make some Adobe Bundles with the Packager (Mac on 10.11.6).

Overtime the Create Packager saids that the build is successful but when I am trying to install the package it fails everytime.

Here are some logs

The build:

Mon Sep 19 10:53:01 2016	[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Users/admin/Library/Application Support/Adobe/CCP//AdobeCCPCache/ILST/20.1.0.174_HD /Users/admin/Documents/design/fumle2/Build/fumle2_Install.pkg/Contents/Resources/HD/ILST20.1.0
Mon Sep 19 10:53:40 2016	[INFO] AdobePackageBuilder - Successfully generated the package.

From ACC.log

09/19/16 10:59:46:736 | [ERROR] | 96746 | ADCS | OOBEUtils | HTTPConnector | | OOBEUtils | 5241 | Empty userName while setting proxy credentials for HTTP request

09/19/16 11:01:12:081 | [INFO] | 96746 | ADCS | c3containerBL | IMSLibHelper | | c3containerBL | 5463 | Fetching default user profile for requested ClientID...

09/19/16 11:01:12:103 | [INFO] | 96746 | ADCS | c3containerBL | UserProfileData | | c3containerBL | 5463 | Set Default User Profile Data...

09/19/16 11:01:12:104 | [INFO] | 96746 | ADCS | c3containerBL | IMSLibHelper | | c3containerBL | 5463 | Retrieved default user profile successfully

09/19/16 11:06:42:175 | [INFO] | 96746 | ADCS | c3containerBL | IMSLibHelper | | c3containerBL | 5463 | Fetching default user profile for requested ClientID...

09/19/16 11:06:42:191 | [INFO] | 96746 | ADCS | c3containerBL | UserProfileData | | c3containerBL | 5463 | Set Default User Profile Data...

09/19/16 11:06:42:192 | [INFO] | 96746 | ADCS | c3containerBL | IMSLibHelper | | c3containerBL | 5463 | Retrieved default user profile successfully

09/19/16 11:08:48:151 | [INFO] | 96746 | ADCS | ANSClient | NEGlobalData | | ANSClient | 5241 | NENotificationsFetcher::getCurrentNotifications : timestamp from server :1474276127045

09/19/16 11:08:49:152 | [INFO] | 96746 | ADCS | ANSClient | NEFetchNotificationRequestHandler | | ANSClient | 5241 | Processing Notification Fetch Request

09/19/16 11:08:49:167 | [INFO] | 96746 | ADCS | c3containerBL | UserProfileData | | c3containerBL | 5241 | Get Profile Data...

09/19/16 11:08:49:168 | [INFO] | 96746 | ADCS | ANSClient | NEGlobalData | | ANSClient | 5241 | Mode is online

09/19/16 11:08:49:168 | [ERROR] | 96746 | ADCS | OOBEUtils | HTTPConnector | | OOBEUtils | 5241 | Empty userName while setting proxy credentials for HTTP request

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Correct answer alisterblack

There are some tips for proxy configuration in this document Proxy support in Adobe Creative Cloud Products

If the problem persists I would advise opening a support ticket via the Enterprise Dashboard Support tab, including all logs.

alisterblackCorrect answer

Inspiring

There are some tips for proxy configuration in this document Proxy support in Adobe Creative Cloud Products

If the problem persists I would advise opening a support ticket via the Enterprise Dashboard Support tab, including all logs.

sorend43503754Author

Participant

Hello Alister. I have not configured any proxy on our Macs – just checked. I am the administrator of the Macs.

I will send in a support request.

Med venlig hilsen

Søren Døygaard

IMT, Roskilde Universitet

4000 Roskilde

Tlf: 46743766