Adobe CC login problem with Chrome

Forum|Forum|4 years ago
March 4, 2022
3 replies
608 views

I am using the latest version of Adobe Creative Cloud and Adobe XD on a Mac running OS 11.6.4. I also have the latest version of Chrome in which I have a bookmark to assets.adobe.com/links to access my XD prototypes. Up until lately this link has been working fine, but now when I click on this link Adobe wants me to sign in each time. When I access this link by going to the Creative Cloud app and click on the cloud icon in the upper right corner and go to "Creative Cloud Web" it works fine. Under my Adobe ID security settings I have multiple active sessions in Chrome with the Mac os version of 10.15.7 and one active session in the Creative Cloud app on Mac os 11.6.4.

Does anyone else have this problem or have any clue what is going on?

This topic has been closed for replies.

J

jill@newfieldsAuthor

Participating Frequently

I have emptied my cache and deleted my adobe cookies, logged back in and the link in Chrome worked for awhile, but then the problem came right back today. It's like it wants to work but then gets redirected. Not a huge problem, I know, and I can work around it.

Nancy OShea

Community Expert

Maybe Chrome received a recent update and trashed your old cookies.

Nancy O'Shea— Product User & Community Expert

AxelMatt

Community Expert

Do you have tried to delete the temporary internet files, cache and cookies in Chrome?

Check if cookies are enabled.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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