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Nare5FC4
Participant
Apr 21, 2021 9:21 PM UTC
Answered

Adobe CC Package Deployed & Installed, Only Acrobat Appear

Hey everyone,

 

To be brief, I created a CC K-12 licensing package for Mac OS that includes PS, AI, ID, Acrobat, and a few other CC apps. The package is set to shared-device licenses. I deployed it to another device that's complete free of CC files, it has successfully installed, but I'm unable to see anything in my applications folder other than:

  • "Adobe" folder with "AdobePatchFiles" folder within it
  • Adobe Acrobat DC
  • "Adobe Creative Cloud" folder that's completely empty
  • "Adobe Digital Editions.app"

 

Is there a further step that needs to be taken? Any help is appreciated, thanks!

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    SuJoshiCorrect answer
    Community Manager
    Apr 22, 2021 6:28 PM UTC

    Hello,

    By default, the creative cloud desktop app will be included with a license file when you create a shared device license package.

    Please confirm if you got the confirmation like "installation successfully" when you tried to install the package. 

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    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Apr 21, 2021 10:26 PM UTC

    [Moderator moved from Using the Community (for questions about using the forums) to Enterprise & Teams.]

     

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    Nancy O'Shea— Product User & Community Expert
      Nare5FC4Author
      Participant
      Apr 21, 2021 9:39 PM UTC

      Also, is there a way to create a package without CC desktop application so students do not need to log in (I do not have ARD purchased)?

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      Community Manager
      SuJoshiCommunity ManagerCorrect answer
      Community Manager
      Apr 22, 2021 6:28 PM UTC

      Hello,

      By default, the creative cloud desktop app will be included with a license file when you create a shared device license package.

      Please confirm if you got the confirmation like "installation successfully" when you tried to install the package. 

      Translate
        Nare5FC4Author
        Participant
        Apr 22, 2021 10:02 PM UTC

        That's correct, it said "installation successful".

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