Adobe CC Package Failing to Install on M1 Mac

Question

I cannot get a package from the Adobe Admin Console to install on an M1 Mac. I built the package for named user license and picked self service. I downloaded the package downloader, then downloaded the installer package. Then I followed the steps located here: https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html. I get an installation failed when installing. Here are some screenshots and install.log excerpt.

SuJoshi · Accepted Answer

Installation failed when running the pkg locally on the M1 MacBook using Terminal and root. When I just double-clicked the pkg to install, it failed at the verifying package part.

Hello ryanl22862139,

Kindly try to create a new package from the admin console as it seems an additional option is now available for M1-chip devices and check if you are still facing issues in installing it.

SuJoshi · Answer

Kindly confirm if you are deploying the package using any deployment tool. Try using the Root account and check if you are getting the same behavior. If yes, I would recommend collect the logs using the log collector tool and share them with us so that we can investigate the issue.

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