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Dennis5FE4
Participant
January 3, 2021
Answered

Adobe CC: This application cannot be installed on your current operating system

I run a clean install of Windows 10 Pro. I just downloaded the Adobe CC Installer and launched it. The installer prompted that "This application cannot be installed on your current operation system." There is no error code to see and all I can do is press OK. The installer terminates.

 

Help is much appreciated.

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Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
January 4, 2021

The Microsoft link doesn't help me and I already followed the instructions show on the Adobe page. I will try another browser. Does the Adobe installer use some Microsoft services or functions that could be corrupt?

 

Also I use Creative Cloud for Teams. My school gave me the license. I can send proof if needed.


Ah thanks, Dennis, that was the missing element. This entire forum and the suggestions offered are only applicable to individual Users.  You are likely wasting your time by attempting any of these suggestions.

 

Please contact your local Creative Cloud for Team administrator, if you need assistance.  If you are the named admin then see https://helpx.adobe.com/creative-cloud/faq/teams.html for information on how you can access the support offered with a Creative Cloud for Team membership.

 

I will move this public forum discussion to the Enterprise & Teams forum.  This is the only forum designed to answer questions about either type of membership.

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7 replies

Dennis5FE4Author
Participant
January 3, 2021

 

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Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 4, 2021

Dennis5FE4, system requirement errors are typically accurate.  Are there any pending updates available from Microsoft?  Do you have compatibility mode turned on?

 

For information on the system requirements see https://helpx.adobe.com/creative-cloud/system-requirements.html.

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Dennis5FE4Author
Participant
January 4, 2021

I use Windows 10 Pro N x64 20H2 with the newest updates, my laptop is an Lenovo T440, Intel i5-4300U, 8GB RAM and - of course - an internet connection. So based on that I should be able to use the Creative Cloud and programs like Illustrator, Photoshop and InDesign just fine.

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Just Shoot Me
Just Shoot Me
Legend
January 3, 2021

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

 

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.




I hope this helps. Best of luck to you.

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