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A
Anonymous
July 16, 2020
Answered

Adobe CC XD install failed - Error 191

  • July 16, 2020
  • 1 reply
  • 1926 views

Here is the error I am receiving when attempting to download and install Adobe XD from Creative Cloud as an administrator.

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Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.3.12.5
FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.3.12.5). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR8C29.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.26905.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.27323.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR8C29.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.26905.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.27323.0_x64__8wekyb3d8bbwe}
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Correct answer

Hello Manan,

As per the logs, I can see that Microsoft.VCLibs.x64.14.00.Desktop.appx is failing. We have released a new update for Adobe XD 31.0.12. Could you try installing that and check if this fixes the problem?

Thanks,

Nikhil Gupta


Thanks for the help, all!

We set a Group Policy exclusion for the PC in question to allow access to the Microsoft Store, and Adobe XD installed fully.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 16, 2020

See the following

https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html

 

-Manan

-Manan
    A
    Anonymous
    July 21, 2020

    Manan,


    I will give this a shot.

    I do believe the Windows Store, which is blocked by our Group Policy, may be the culprit.  Is there a way to have Adobe CC download/install this that doesn't use the Windows Store?

    R
    Rudra5E0F
    Participant
    June 7, 2021

    Hello @17524630 can you help me that what exactly we need to configure/edit/change in group policy (gpedit.msc) since I'm getting Error Code 191.

     

    I've been searching for weeks for the solution.

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