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kramC0t
Participant
January 17, 2018
Answered

Adobe Cloud Libraries 'Unable to connect to server' and Fuse 'error:0 Unknown' issues

  • January 17, 2018
  • 2 replies
  • 2114 views

Myself and my team use Adobe CC in a corporate environment.  The cloud functionality has never worked;  the software has been reinstalled several times and our IT department has carried out numerous network tests to identify whether there is a port blocked or network filtering, however they have exhausted all options.  I've tried using different cloud accounts but to no avail.

The Cloud Libraries panel in each app state:

'Unable to connect to server' and display the CC cloud icon with an 'x' in said panel.  The apps still work fine though (AND I AM LOGGED IN 🙂

Adobe Fuse works up until the point it's trying to send to Photoshop cloud libraries and then I get:

Upload Error Upload failed with error 0: Unknown error (0)

[2018-01-17 14:23:44.345]

Interestingly, the Adobe CC Cloud desktop app does work and I can upload files to that and download from another computer no problem.

Any ideas, please?

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[Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]

    This topic has been closed for replies.
    Correct answer rpandita

    Hi markc27376808 ,

    It can be disabled from via the Admin console.

    Asset settings

    ~Rohit

    2 replies

    rpandita
    rpandita
    Inspiring
    January 18, 2018

    Hi markc27376808 ,

    Can you please check with your IT team if in case they might have disabled asset syncing ?

    Also please make sure you are not added to 0 GB plan

    Can you also please post the screen shots of the error you see.

    ~Rohit

    K
    kramC0tAuthor
    Participant
    January 18, 2018

    Hi, rpandita - thanks for the reply.  I'll check with IT about the points you've made, although i'm pretty sure we're not on a 0GB plan as i'm able to upload and download files using the standalone Adobe Creative Cloud app. 

    Can you tell me where the asset syncing enabling / disabling is set, please?

    Here are screenshots as requested - using Adobe Photoshop as an example (but Cloud Libraries across all apps display the same message):

    You can see i'm logged in:

    ...but Cloud Library shows error:

    rpandita
    rpanditaCorrect answer
    Inspiring
    January 19, 2018

    Hi markc27376808 ,

    It can be disabled from via the Admin console.

    Asset settings

    ~Rohit

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 17, 2018

    [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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