Adobe Community Forums blocked by Adobe for user - 403 error received from Adobe Server

Forum|Forum|2 years ago
January 19, 2024
2 replies
377 views

Hey,

I am unable to open a support case, unable to speak to someone about this.

I have a user who receives a 403 error generated by Adobe servers when signing into her account and trying to access Adobe Forums.

This is reproducible 100% of the time from numerous machines and isn't related to firewall \ ad block - this is a 403 error generated by Adobe.

I have tried to remove user and re-create the user but it still occurs, suspect it may be her personal account which has a number of purchased images on which I can't delete \ re-create.

Any help would be appreciated.

Troubleshooting

This topic has been closed for replies.

I

iCharles

Legend

Hi @gavanw45620829 ,

I have sent you a message asking for a few details. Would you mind going through the message once?

G

gavanw45620829Author

Participant

thank you @iCharles I have replied to your message, any help would be appreciated or at least assistant in creating a case for someone to look into.

G

gavanw45620829Author

Participant

Below is the network tab request in Chrome Dev Tools, this error is not experienced when I login as myself only this user on my team.

G

gavanw45620829Author

Participant

After the 403, I reload the page and then I see the http error 500, I then reload the page and observe I can't view any of the community forums and presented with the below.

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