Skip to main content
gavanw45620829
Participant
Jan 19, 2024 1:23 AM UTC
Question

Adobe Community Forums blocked by Adobe for user - 403 error received from Adobe Server

Hey,

 

I am unable to open a support case, unable to speak to someone about this.

 

I have a user who receives a 403 error generated by Adobe servers when signing into her account and trying to access Adobe Forums.

 

This is reproducible 100% of the time from numerous machines and isn't related to firewall \ ad block - this is a 403 error generated by Adobe.

 

I have tried to remove user and re-create the user but it still occurs, suspect it may be her personal account which has a number of purchased images on which I can't delete \ re-create.

 

Any help would be appreciated.

 

 

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    iCharles
    Legend
    Jan 19, 2024 3:20 PM UTC

    Hi @gavanw45620829 ,

     

    I have sent you a message asking for a few details. Would you mind going through the message once?

    Translate
      gavanw45620829Author
      Participant
      Jan 21, 2024 10:24 PM UTC

      thank you @iCharles I have replied to your message, any help would be appreciated or at least assistant in creating a case for someone to look into.

      Translate
      gavanw45620829Author
      Participant
      Jan 19, 2024 1:26 AM UTC

      Below is the network tab request in Chrome Dev Tools, this error is not experienced when I login as myself only this user on my team.

       

       

      Translate
      gavanw45620829Author
      Participant
      Jan 19, 2024 1:28 AM UTC

      After the 403, I reload the page and then I see the http error 500, I then reload the page and observe I can't view any of the community forums and presented with the below.

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices