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Participant
May 19, 2017
Answered

Adobe Creative Cloud Apps crashes after upgrading to macOS 10.12.4 Sierra

  • May 19, 2017
  • 1 reply
  • 397 views

We've had to downgrade our computer's os down to OS X 10.11.6 El Capitan.  These computers were running macOS 10.12.3 and Creative Cloud apps were working well.  When we upgrade them to macOS 10.12.4, the system will work for a few hours and then the computer freezes when running any of the Creative Cloud apps like  Illustrator, InDesign and Photoshop.  Has anyone else run into this issue?

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Correct answer rpandita

Hi dtomas ,

Greetings.

We don't have any such issue reported.

For testing purpose can you upgrade one of the machines to 10.12.4 and then test the applications.

Once they crash please send over the crash report.

Share information about a crash

~Rohit

1 reply

rpandita
rpanditaCorrect answer
Inspiring
May 22, 2017

Hi dtomas ,

Greetings.

We don't have any such issue reported.

For testing purpose can you upgrade one of the machines to 10.12.4 and then test the applications.

Once they crash please send over the crash report.

Share information about a crash

~Rohit