Skip to main content
lina_a_b
Participant
Jun 16, 2021 10:06 AM UTC
Question

Adobe Creative Cloud Apps fail to install on Mac OSX Big Sur

Hello,

 

After upgrading to Mac OSX Big Sur, I was unable to install the Adobe 2021 apps.

"The installation failed" message always shows up.

Anyone was able to solve this issue.

I am creating the shared license package on the adobe website and installing it on the lab computers.

Any help is appreciated.

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Community Manager
SuJoshiCommunity Manager
Community Manager
Jun 16, 2021 3:14 PM UTC

The PDApp and Install logs would be able to shed more light on why the package is not installing after upgrading the operating system.

Check for the Fatal error in the log files and would be able to get more details about the issue:

> location of logs: https://helpx.adobe.com/creative-cloud/kb/install-log-file-location-ccm.html

> Fix errors installing Adobe apps: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 16, 2021 12:27 PM UTC

<moved from download&install>

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices