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siqin_9581
siqin_9581
Participant
March 9, 2026
Answered

Adobe Creative Cloud apps locked with University licence active but no access

  • March 9, 2026
  • 1 reply
  • 62 views

I subscribed to the university Adobe Creative Cloud plan. Then, I received a confirmation email stating that my access started on 27 February and should be valid for one year. I was able to use the Adobe apps normally two weeks ago. However, since last Thursday all Adobe applications have been locked, and the Creative Cloud app shows a message saying that I do not have access and should contact my administrator. (Access ended: you no longer have access to this app...) I went to the uni service desk, they told me to contact Adobe.

Any advice would be greatly appreciated.

Thank you.

    Correct answer Anshul_Nautiyal

    Hi ​@siqin_9581 

    Thank you for reaching out.

    Upon reviewing your account, I can see that you have an active Enterprise subscription associated with the email address used to post this query. Your administrator has assigned you a Creative Cloud Shared Device Access – Higher Education license.

    Please note that this type of license is designed to work only on institutional or lab machines and will not function on personal devices.

    I recommend contacting your IT administrator and requesting that they assign you a different license type that supports installation on personal machines.

    I hope this helps. Please feel free to let us know if you need any further assistance.


    Regards,
    ^AN

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    March 9, 2026

    Hi ​@siqin_9581 

    Thank you for reaching out.

    Upon reviewing your account, I can see that you have an active Enterprise subscription associated with the email address used to post this query. Your administrator has assigned you a Creative Cloud Shared Device Access – Higher Education license.

    Please note that this type of license is designed to work only on institutional or lab machines and will not function on personal devices.

    I recommend contacting your IT administrator and requesting that they assign you a different license type that supports installation on personal machines.

    I hope this helps. Please feel free to let us know if you need any further assistance.


    Regards,
    ^AN

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