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H
H_Bohn
Participant
April 16, 2020
Answered

Adobe Creative Cloud apps through University

  • April 16, 2020
  • 1 reply
  • 722 views

My college (Fort Hays State University) has provided enterprise accounts for students and faculty to use since classes have been moved online. However, when I try to use Adobe Acrobat DC, it states that I will be starting a seven-day free trial and will have to pay for the service after that seven day period. Is this not a service offered through the enterprise account or am I doing something else wrong? From all I've seen, this product should be included so I am unsure why I am getting this message.

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Correct answer Bani Verma

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
April 16, 2020

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

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