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H_Bohn
Participant
April 16, 2020
Answered

Adobe Creative Cloud apps through University

My college (Fort Hays State University) has provided enterprise accounts for students and faculty to use since classes have been moved online. However, when I try to use Adobe Acrobat DC, it states that I will be starting a seven-day free trial and will have to pay for the service after that seven day period. Is this not a service offered through the enterprise account or am I doing something else wrong? From all I've seen, this product should be included so I am unsure why I am getting this message.

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Bani Verma
Bani VermaCorrect answer
Legend
April 16, 2020

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

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1 reply

Bani Verma
Bani VermaCorrect answer
Legend
April 16, 2020

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

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