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Johan5CD9
Participant
September 22, 2022
Answered

Adobe Creative Cloud Desktop app

  • September 22, 2022
  • 1 reply
  • 529 views

I get this message when starting Creative Cloud Desktop Application version 5.8.0.592

 

"You are using the prerelease version of Creative Cloud for devices with an ARM processor, like the device you're using now. We don't have any desktop apps available for your device".

 

I have made the package in adobe admin console with self service and with an internal AUSST.

The package only includes Creative Cloud Desktop and then we let users manage their Adobe applications themselves based on what licenses they have.

 

Even if i try to do install it manually with downloaded CreativeCloudSet-Up.exe i get the same results.

 

We get this message on several computers in our organization, it has worked eralier on same macines.

 

We are not using computers with ARM processors and why does it say that we are using the prerelease version?

 

I have run the Log Collector tool and looked through the logs but I cant find anything related to why I get this messege.

 

Any ideas?

 

Thanks in advance!

 

 

This topic has been closed for replies.
Correct answer Manan Joshi
@Johan5CD9 wrote:

We dont use ARM, I wrote that in my post. 

Yeah you did, i just wanted to make sure of that because not all the folks on the forum are technically blessed and I did not know you had such great debugging skills 🙂

Well now that you have figured it out and moved a bit ahead. It seems to be something that only Adobe engineers can comment on with authority. Did you try reaching to support and see if you could get help that way.

-Manan

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 25, 2022

Hi @Johan5CD9,

Please reverify if the computers are ARM based or not. See the following link

https://www.windowsdigitals.com/check-windows-11-64-bit-32-bit-or-arm/

If they are not then probably trying a different version of Creative Cloud Desktop app should be next step. If all fails then please contact support via Admin Console

-Manan

-Manan
    J
    Johan5CD9Author
    Participant
    September 29, 2022

    We dont use ARM, I wrote that in my post. 

    This is what I have found out earlier..

    Re: Adobe Creative Cloud Desktop app - Adobe Support Community - 13219176

      M
      Community Expert
      Manan JoshiCommunity ExpertCorrect answer
      Community Expert
      September 29, 2022
      @Johan5CD9 wrote:

      We dont use ARM, I wrote that in my post. 

      Yeah you did, i just wanted to make sure of that because not all the folks on the forum are technically blessed and I did not know you had such great debugging skills 🙂

      Well now that you have figured it out and moved a bit ahead. It seems to be something that only Adobe engineers can comment on with authority. Did you try reaching to support and see if you could get help that way.

      -Manan

      -Manan
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