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davidm13843981
Participant
Mar 3, 2021 7:32 AM UTC
Answered

Adobe Creative Cloud desktop app Blank white screen/CEF Helper has stopped working- Windows 1607

( Edited by moderator: This issue is now 'Solved' )

 

We have multiple Citrix desktop servers with recently updated Creative Cloud Desktop where users upon logging immediately get a pop up error "Adobe CEF helper has stopped working".  Server OS is fully patched Windows Server 2016DC.  Application error log indicates offending module is kernelbase.dll

 

 

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    Bani Verma
    Bani VermaCorrect answer
    Legend
    Mar 12, 2021 11:31 AM UTC

    We now have an update available for the Creative Cloud desktop app (v 5.4.2.541), please click on this link to download the patch and install it to resolve this issue. 

    Admins can create a package that contains the Creative Cloud desktop app from the Admin Console and deploy it to affected devices.

     

    Let us know if this helps. 

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    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    Mar 4, 2021 6:08 PM UTC

    Hello,

    Kindly confirm the version of the creative cloud installed/updated in which you are getting this error. Also, check if you are getting the same behavior on a physical machine as well.

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    brianm65083551
    Participating Frequently
    Mar 5, 2021 2:58 PM UTC

    We are having this issue on all of our Amazon Workspaces running Server 16 1607 (14393.4169). Once the new Creative Cloud App update fired off we repeatedly get the CEF error.

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    mollys53651157
    Participant
    Mar 4, 2021 4:04 PM UTC

    Same issue here, and same setup - on a Citrix Desktop, and I get the same pop-up over and over after last night's CC update. About to uninstall entirely, unless I see a solution here in the next few minutes.

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    tarikb28145789
    Participating Frequently
    Mar 3, 2021 7:32 AM UTC

    Hello, yesterday we got this Error Message on several PCs in our Company? If you try to close the Message it reopens. Any Suggestion (i tried alredy to reinstall the Adobe Creative Cloud Agent, but this did not help)?

     

     

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      JunonaN
      JunonaN
      Participant
      Mar 3, 2021 12:08 PM UTC

      Have the same problem. Creative Cloud is not working at all. I just see this crach all the time. I reinstall the cc and clean the computer but it keeps crushing. 

      Don't know how to fix the problem. 

      Please help.

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      mjverbeek
      Participating Frequently
      Mar 4, 2021 11:47 AM UTC

      After (auto) updating Creative Cloud:

       

       

      As ever, Updating Adobe = degrading usability 

       

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