Skip to main content
Participant
July 31, 2025
Question

Adobe Creative Cloud Desktop being blocked.

  • July 31, 2025
  • 6 replies
  • 228 views

Hello,

I have an issue with the Creative Cloud Desktop login. It asks for my username and password, which I put in, then just spins and will not login. This is preventing us from using any Adobe software. We believe something is specific is being blocked.

We did found out our corporation is blocking all endpoints with a "*" in the address. They want to know what the specific addresses are so they can put in an exception. Here is a list of the endpoints with an "*" that are being blocked. Would any of these prevent us from logging into Creative Cloud Desktop? Can anyone provide the actual endpoints we can pass on for an exception to be added?

gocart-web-prod-*.elb.amazonaws.com
*.adbecrsl.com
*.adbephotos.com
*.creativecloud.com
*.macromedia.com
*.omniture.com
platform-cs*.adobe.io
acp-*.adobe.io
sharedcloud-production*.s3.amazonaws.com
sharedcloud-production*.s3-accelerate.amazonaws.com
aep-cs*.s3-accelerate.amazonaws.com
aep-cs*.s3.amazonaws.com
translate-captions*.s3-accelerate.amazonaws.com
wss://livecreate-*.adobe.io
wss://presence-*.adobe.io
*.adobesc.com
acpprodva7apollo.blob.core.windows.net/acp-prod-va7-data*
acp-ss-*.adobe.io
*.adobess.com
cc-api-storage*.adobe.io
*.ftcdn.net
*.behance.net
*.astockcdn.net
*.adobe.io
*.s3*.amazonaws.com
*.licenses.adobe.com
*.services.adobe.com

6 replies

kglad
Community Expert
Community Expert
July 31, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
kglad
Community Expert
Community Expert
July 31, 2025

yes, you beed to have your admin handle this.

gene_7425Author
Participant
July 31, 2025

We have an enterprise subscription, I reached out to the enterprise manager to see if she could contact someone at Adobe. 

kglad
Community Expert
Community Expert
July 31, 2025

do you have an enterprise or teams subscription?

gene_7425Author
Participant
July 31, 2025

Yes, we provided that list and they said anything with a "*" in it would continue to be blocked, they will not put in an exception for those.

kglad
Community Expert
Community Expert
July 31, 2025