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coen_2609
December 16, 2025
Question

Adobe Creative Cloud Desktop does not show all licensed apps on Windows 11 Enterprise 25H2

  • December 16, 2025
  • 1 reply
  • 374 views

Environment

  • OS: Windows 11 Enterprise 25H2

  • License type: Creative Cloud for Enterprise (user-based, All Apps)

  • Authentication: Business / Federated ID

  • Device: New corporate laptop

Problem description

On my Windows 11 Enterprise 25H2 device, the Creative Cloud Desktop application does not show all apps included in my enterprise license.

  • In the Creative Cloud web interface, all licensed apps are visible.

  • When I log in with the same Adobe account on a colleague’s laptop, all apps appear correctly in Creative Cloud Desktop.

  • On my laptop only, Creative Cloud Desktop consistently shows an incomplete app list.

This confirms that the account, license, and Admin Console configuration are correct and that the issue is device-specific.

What we have already tried

Admin / License side

  • User completely removed from Adobe Admin Console

  • User re-added and reassigned to the correct product profile (Creative Cloud All Apps)

  • Verified user-based licensing (not device-based)

  • Verified Business / Federated ID login

Client-side troubleshooting

  • Multiple clean reinstallations of Creative Cloud Desktop

  • Manual removal of all Adobe folders (Program Files, ProgramData, AppData)

  • Adobe Creative Cloud Cleaner Tool (run as administrator)

  • Reboots between each step

Behavior

  • Creative Cloud Desktop installs and launches normally

  • Login succeeds

  • No licensing or entitlement error messages

  • App list remains incomplete or does not persist after restart

Key observations

  • Same Adobe account works correctly on other devices

  • Issue only occurs on this Windows 11 Enterprise 25H2 device

  • Strong indication that local OS-level security or service persistence is blocking Adobe licensing services

Question:

Has anyone experienced Creative Cloud Desktop missing licensed apps specifically on Windows 11 Enterprise 25H2?

  • Are there known issues with Adobe Licensing Services and Credential Guard / WDAC?

  • Are there recommended exclusions or policies for enterprise environments?

  • Is this a known compatibility issue in 25H2?

Any guidance or confirmation would be appreciated.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 16, 2025

are you an administrator?

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
December 16, 2025

Hi @coen_2609,

Thanks for reaching out and for the detailed breakdown of the issue. Based on your description and the testing already performed, this does not appear to be an account, license, or Admin Console configuration issue. Since the same Adobe ID and product profile work correctly on other devices, this strongly indicates a device-specific problem.

To rule out installer or local cache corruption, could you please confirm whether the following steps were completed in this exact order:

Use the Creative Cloud Cleaner Tool to completely remove Creative Cloud and related Adobe components, then restart the device.
https://adobe.ly/4p0Nij7

After the restart, download and install a fresh Creative Cloud Desktop installer from the link below (please avoid using any previously saved installer):
https://adobe.ly/4qewBBL

After running the Cleaner Tool, please also verify that the following locations are cleared, if present:

%ProgramData%\Adobe\SLStore

%ProgramData%\Adobe\SLCache

%LocalAppData%\Adobe\OOBE

Additionally, we recommend resetting the hosts file and clearing outdated licensing certificates, as outlined in the following documents:
https://adobe.ly/3YBTzXv

https://adobe.ly/3YBTwuN

If the issue persists, please try creating a new local administrator account on the Windows device and install the Creative Cloud Desktop app from that account. This helps determine whether the behavior is related to the existing user profile:
https://adobe.ly/48GYRaj

Lastly, please confirm whether both devices (where the apps appear correctly and where they do not) are connected to the same corporate network and security policies, as differences in endpoint security or network controls can affect entitlement visibility.

This information will help us narrow down whether the issue is related to installer integrity, user profile, or device-level security restrictions.

 

Regards,
^AN

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