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Participant
Dec 17, 2018 10:40 PM UTC
Answered

Adobe Creative Cloud Device Deactivation

Hello,

I am aware of this document here ​which explains how to deactivate a device from Adobe.com.

The issue I'm having however, is that the deactivated device is still working and I was hoping to get a message that the "product cannot be used" or something similar to that.

Anyone seen this issue? Any advice?

Thanks.

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Participant
Dec 18, 2018 1:12 PM UTC

Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

3 replies

Impressive_Brilliance5D24AuthorCorrect answer
Participant
Dec 18, 2018 1:12 PM UTC

Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

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Participant
Dec 18, 2018 12:15 PM UTC

It is a device based license which is packaged according to adobe instructions and deployed with SCCM.

So when I go to Adobe.com and deactivate the device, the software still works after that.

I may have to contact support on this but it seems that their method and instructions are not working.

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alisterblack
Inspiring
Dec 18, 2018 10:09 AM UTC

You should see that the application is a trial version after signing out.

What type of license do you have?

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