Skip to main content
Participant
Nov 4, 2018 9:18 PM UTC
Answered

Adobe Creative Cloud - Error 190 Current OS doesn't satisfy requirements

Every 3 days when ya'll do an update, I end up spending 18 hours trying to get your products to work. Right now, none of my adobe products will update and Creative Cloud will not load fonts under assets>fonts. I am on a fully updated Windows 10 and I am still being given this error message when I try to update Photoshop:

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

I already reinstalled Creative Cloud. If I am going to have to spend 18 f-ing hours every week trying to get your garbage products to work, please refund me my Adobe license and also the cost of this Photoshop class I am taking. Your products don't work.

kglad
kgladCorrect answer
Community Expert
Nov 5, 2018 1:55 PM UTC

recheck your build.

Windows 10 release information

4 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Nov 5, 2018 1:55 PM UTC

recheck your build.

Windows 10 release information

Translate
Participating Frequently
May 13, 2019 9:06 PM UTC

And then what? Checking your build is not a fix. I've had error code 190 on two separate computers on different window OS's. Your online IT also affirmed that "this is a microsoft issue" There it NOTHING wrong with my microsoft build!

Translate
John Waller
Community Expert
Community Expert
May 13, 2019 9:53 PM UTC

jonahs3215476  wrote

And then what? Checking your build is not a fix.

In this case, it was:

"Current OS version 6.2.9200 doesn't satisfy OS requirements."

Your case may be different. Post your question as a new discussion.

Translate