adobe creative cloud - files - files synced - preview

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I have synced files in assets.adobe.com When i click on file i get the adobe pdf icon instead of page preview. Any suggestions why i am not able to see preview of pages? I am on a pc and have contact adobe and they have not came up with a solution. This recently started with admin changed me from person to team account.

https://shared-assets.adobe.com/link/b38b1722-0447-499d-4982-ee6f41acab4d

File sync

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Ashish_HarrisonCorrect answer

Adobe Employee

Hi @kayharrington could you please remove and then re-add the PDF files?
If in case the issue persists, please create a case from the admin console so that we can investigate it further. Thanks!

Regards,Ashish Harrison

Ashish_Harrison

Adobe Employee

Hi @kayharrington this is an expected workflow with assets.adobe.com, in order to view the PDF File you need to add the PDF files under https://acrobat.adobe.com/ then you'll be able to view the PDFs. Please try thank you!

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Regards,Ashish Harrison

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kayharringtonAuthor

Participating Frequently

I have used creative cload assets.adobe.com for a while and have not had this issue. This is where i load to share as link so other can click on and see link at anytime. I have been able to preview in past.

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Ashish_HarrisonCorrect answer

Adobe Employee

Hi @kayharrington could you please remove and then re-add the PDF files?
If in case the issue persists, please create a case from the admin console so that we can investigate it further. Thanks!

Translate

Regards,Ashish Harrison