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MacPhobic
MacPhobic
Inspiring
May 29, 2021 12:57 AM UTC
Answered

Adobe Creative Cloud - Membership Expired!

[Moderator moved from Creative Cloud Services to Enterprise & Teams.]

 

We literally got BOMBARDED with this error all week! Multiple users! Mac and Windows combined. What the heck happened?!?! What the heck changed?!?! Thank goodness we had a work around to get out of this mess. Its not a solid solution but at least we could get folks back up and running. How do these types of errors just trigger themselves?! Doesn't anyone at Adobe take into consideration that maybe there are actually folks out there who still use prior versions of their softwares? Does no one test anymore before something is released? 

 

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Jun 6, 2021 1:16 AM UTC

Precisley! We posted it here on the forum for any user feedback. To see if maybe we're the only ones having this problem. We've lost faith in Support.


I can honestly say that I've never seen this problem reported unless... the plan terminated for some reason.

 

 

Nancy O'Shea— Product User & Community Expert
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12 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jun 4, 2021 7:20 PM UTC

Please contact your organization's IT dept for technical assistance.

In the meantime, I have moved this question to Enterprise & Teams for you.

 

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Nancy O'Shea— Product User & Community Expert
MacPhobic
MacPhobicAuthor
Inspiring
Jun 5, 2021 2:18 AM UTC

Thanks Nancy, I am our organization's IT dept! Hope someone has a answer to this, and you didn't send me on a wild goose chase!!!

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Test Screen Name
Legend
Jun 5, 2021 10:31 AM UTC

If you are the enterprise account manager you should have access to enterprise support. Use it, urgently !

Warning: Adobe WILL NOT CONTACT you. If anyone claims to be Adobe support, they are a SCAMMER.

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MacPhobic
MacPhobicAuthor
Inspiring
Jun 4, 2021 12:27 AM UTC

Here's a better one! Current version too!

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MacPhobic
MacPhobicAuthor
Inspiring
Jun 3, 2021 11:55 PM UTC

Still getting BOMBARDED! 2 weeks into this. With no light at the end of the tunnel! Check this one out... Even though we have all apps access:

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 30, 2021 11:34 PM UTC

Maybe somebody in your organization forgot to pay the Creative Cloud bill?  😉

 

 

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Nancy O'Shea— Product User & Community Expert
    davidl38471046
    Participant
    Jun 11, 2022 2:34 PM UTC

    Then they forgot to pay the bill in my company as well. For two people. Everyone else still has their adobe apps. 

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