adobe creative cloud not working

Forum|Forum|6 years ago
April 13, 2020
2 replies
571 views

hello, i have since a few weeks some problems with my creative cloude app. I tried to reinstall it and to repair it. but it 's unfortunately still not working! i dont know what to do.. does anyone have a tip or the same problem?

Creative Cloud

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Nancy OShea

Community Expert

leoray03,

Are you on a Teams or Enterprise account?

Have you contacted your IT dept admin for assistance?

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Please be more specific.

Has Creative Cloud desktop app ever worked on this machine?
Which operating system do you have?
What if any error message are you seeing?
What is not working?
What trouble shooting steps you have tried?

Nancy O'Shea— Product User & Community Expert

L

leoray03Author

Participant

Hi there,
thanks for your answer and questions.

1. yes it worked for several monthes without problems.

2. i have windows 10 if that is the question.

3. there is no error message, there is only a blank window opening.

4. i have tried to download it again. and then it poppes out a message that i should repair the app. then i pressed the button repair. but it didnt help me further. i tried to deinstall it too, but the thing is that i have to deinstall all my programms to make that.

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