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Midgy307428717n9o
Participant
Dec 21, 2023 11:37 AM UTC
Answered

Adobe Creative Cloud shared device Licence, user need to be admin

Hello,

 

I've deployed the package, set the permisions right : no ip etc but when a user tries to log in he is instantly logged out stating that he needs to login again thus looping. When I try to log in with a user that is a domain admin it works flawlessly. I tried to put my test user in the local admin group, it fails , looping again.
I opened a ticket with the support, the only answer I get is that there's a different network profile that is applied for admins / non admins user. Of course there's no such thing in place...

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    SuJoshiCorrect answer
    Community Manager
    Jan 4, 2024 3:54 PM UTC

    Hi @Midgy307428717n9o 

    Please confirm if this is happening on only one machine or multiple.

    You can delete the files from the following location, which should resolve the issue:

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

    C:\Users\sujoshi\AppData\Local\Adobe\OOBE

    Control Panel\All Control Panel Items\Credential Manager\Windows Credentials and remove the Adobe credentials.

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    2 replies

    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    Jan 4, 2024 3:54 PM UTC

    Hi @Midgy307428717n9o 

    Please confirm if this is happening on only one machine or multiple.

    You can delete the files from the following location, which should resolve the issue:

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

    C:\Users\sujoshi\AppData\Local\Adobe\OOBE

    Control Panel\All Control Panel Items\Credential Manager\Windows Credentials and remove the Adobe credentials.

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    Midgy307428717n9oAuthor
    Participant
    Jan 15, 2024 9:48 AM UTC

    Hello,  It happens on multiple computers, with the same config.I deleted the files you suggested, installed a new package but same results , I couldn't log into the service.

    As the students needed to practice for their exams I had to upgrade some computers to Windows 11. It worked perfectly afterwards.

    quote

    Hi @Midgy307428717n9o 

    Please confirm if this is happening on only one machine or multiple.

    You can delete the files from the following location, which should resolve the issue:

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

    C:\Users\sujoshi\AppData\Local\Adobe\OOBE

    Control Panel\All Control Panel Items\Credential Manager\Windows Credentials and remove the Adobe credentials.


    By @SuJoshi


    I 

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