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dokihara
Participating Frequently
April 16, 2013
Question

Adobe CS5 Configuration Error 16

  • April 16, 2013
  • 1 reply
  • 3386 views

Hi,

I am having an issue on my Macs running Adobe CS5 installed via Adobe's default installer with a volume license key. I have local non-adminstrator mobile user accounts that authenticate to open directory. They are non syncing.

On some machines, when a mobile user logs in and tries to run any Adobe app, there is a pop up with CS5 Configuration Error 16. Please reinstall Adobe CS5. I've checked the permissions of the directories listed in http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html#main_AdobePCD

and they are correct. I've determined that the root cause is a cache.db-journal file that belongs to a different user. If I delete this file (as admin), the problem goes away. What causes this file to exist? What causes it to persist between users? Should I add a login script to delete the cache.db-journal file if it exists?

Thanks.

    This topic has been closed for replies.

    1 reply

    V
    Adobe Employee
    vikgupta
    Adobe Employee
    April 17, 2013

    Hi,

    Existence of cache.db-journal file signifies that there are some uncommitted changes in the database. Could you please check if this file is always there on the affected machines or this is getting generated when you launch some specific application.

    D
    dokiharaAuthor
    Participating Frequently
    April 17, 2013

    Hi Vikgupta,

    The file is always there on -affected- machines. We have about 400 Macs with CS5 and it is happening randomly to maybe 20-30 on a regular basis. These are the machines with the heaviest use of CS5 (digital media classes). The file is being generated -by- some specific CS5 application, but the issue is that the /Library/Application\ Support/Adobe/Adobe\ PCD/cache/cache.db-journal file persists after that user logs out. For the next user, they cannot write to it. Then it gives Configuration Error 16 when launching any CS5 application. As soon as you delete it, they can launch any CS5 application.

    D
    dokiharaAuthor
    Participating Frequently
    April 22, 2013

    Any update?

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