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barbarab76393215
Participant
March 14, 2017
Answered

Adobe CS6 Design and Web Premium for MAC through Tech Soup - Installer failed to initialize.

  • March 14, 2017
  • 1 reply
  • 640 views

Hello,

We are a non-profit and we purchased Adobe CS6 Design and Web Premium (MAC) through Tech Soup - I need to re-install

the program and it is giving the following message: We've encountered the following issues

Installer failed to initialize. This could be due to a missing file. Please download Adobe

Support Advisor to detect the problem.

I looked for support advisor to detect the problem and it said to download creative cloud - I did, but

I still can get the software to download.

Can you please give us some suggestions?

Thank you!!

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi, you can download a fresh copy of CS6 retail installer from Download Adobe Creative Suite 6 applications

    If you have a volume license you will need to obtain the volume installer from the Licensing Website

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    March 15, 2017

    Hi, you can download a fresh copy of CS6 retail installer from Download Adobe Creative Suite 6 applications

    If you have a volume license you will need to obtain the volume installer from the Licensing Website

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