Adobe Customer Support not able to follow the contract terms

Just had a useless hour long chat with a couple support people, one claiming to be a Supervisor.

I am at the end of my annual term for Creative Cloud for Teams and want to cancel before the next annual renewal on Nov 6.  Per the terms, I should be able to cancel the renewal now and use the software I have paid for until the end of the current term.  Support says they can only cancel it now and I can't use the remaining time on my paid product.  They lie and say those are not the terms for Creative CLoud for Teams and that there is no way for them to do this - all I am asking for is exactly what the terms say should happen!

Has anyone else dealt with this?

Adobe Subscription and Cancellation Terms | Adobe

Creative Cloud for teams

Annual contract, paid monthly

[...] Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contacting Customer Support.